Getting Started
iServe Plus with FreedomPay combines the functionality of iServe with the capability to accept card payments directly on All in One Android devices. This reduces the need for a secondary payment terminal during order & pay at table scenarios, meaning in addition to existing ordering functionality, merchants can now process payments within a single device. iServe Plus with FreedomPay uses NFC technology to enable customers to make secure, quick transactions by tapping their contactless-enabled cards, smartphones, or wearables against the device. Additionally, customers can use chip and pin, and swipe payment methods.
General Information Topics
What's Supported
Payments
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Contactless Card Payments
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Chip & PIN Payments
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Swipe Card Payments
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Contactless Payments from supported Wallets - Apple Pay / Google Pay
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Payments can be split by custom amount
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Payments can be split by X number of guests
For example a total of £15.00 could be split between 3 guests each paying £5.00 with their own tips
Tipping
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Add a tip using the Suggested Tip amounts set in Aztec | Theme Modelling
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Input custom tip amount
Receipt Printing
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Print merchant copy from the device with built in printer (if configured to print in Aztec)
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Print customer copy from the device with built in printer
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Print merchant copy from the device to an Aztec printer
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Print customer copy from the device to an Aztec printer
What's Not Supported
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Refund a payment that has been taken on a FreedomPay iServe device
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Void a payment that has been taken on a FreedomPay iServe device.
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Reverse a ‘CardPay’ payment
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Take offline payments
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Capture customer signature on screen
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Print the bill from the Castle device printer
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Provide cashback
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Capture Donations
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Take a card not present / MOTO transaction
Hardware
| Description | Part Number |
|---|---|
| FreedomPay Castles S1F4 Pro - Live | MPOS-S1F4-FP |
| FreedomPay Castles S1F4 Pro - UAT | MPOS-S1F4-FP-UAT |
| Charging Cradle | MPOS-S1F4-CHCRDL |
| Thermal Paper | PINPAD8-PAP |
Compatibility
Acquiring Banks
The following acquiring banks are currently supported with iServe Plus with FreedomPay:
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Barclays
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Elavon
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WorldPay
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GlobalPay
Site Requirements
If your intended site is not configured for iServe this functionality must be setup on the site before the solution can be used, this topic is written on the basis that iServe is installed and configured
If you require updates to any of the components listed, please contact your Zonal Account Representative
| Product / Software | Version |
|---|---|
| Zonal Connect Framework (ZCF) | 4.45.0 |
| Aztec |
3.26.0 or above |
| FreedomPay |
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| iServe |
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| iServe Config App |
1.07 or above Customers using Kitchen iQ will need later version due to incompatible MongoDB versions, please speak to your Zonal Account Manager Representative for more information
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Payment Method
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Networking
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Head Office Requirements
Performed by Zonal
The following tasks should be completed to onboard to iServe Plus in conjunction with your Zonal Account Representative:
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Creation of an Enhanced Security Key
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Adding created key to the Global Configuration table in the Aztec HO Database
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Adding service URL’s to the Global Configuration table
Performed by Customer
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Add MOA Terminals
Performed by Zonal Data Bureau
For customers who use the Data Bureau Service a request should to setup the new payment method can be sent by email:
The request, should specify the date the method is required by and the iServe theme it is to be applied to. The lead time for this request being completed is 3 days.
Additional Information
Support
Any issues with the All in One Devices should be raised via normal support channels to the Zonal Help Centre.
App Upgrades
Application upgrades follow the established path for iServe and customers will have new app deployments pushed to their All in One devices as soon as new updates are available.